At Metanativ Services, customer satisfaction is our top priority. We strive to provide a transparent and fair refund process. Please review the following terms carefully before submitting a refund request:
1. Refund Request Window
Customers may request a refund within 7 days of payment by emailing info@metanativservices.com with
their payment details and order reference.
2. Refund Processing
Once your refund request is reviewed and approved, the refund will be processed within 7 working days after
verification is complete. The amount will be credited through the same payment method used during the transaction.
3. Service Activation
Metanativ Services will begin processing and initiating services as soon as the order is received. Once the
service process has commenced, refund requests will no longer be eligible.
4. Non-Refundable Transactions
Payments related to services that have already been executed, including inspection, documentation, shipment, or
third-party processing fees, are non-refundable under any circumstances.
5. Contact for Refunds
For all refund-related inquiries or to submit a refund request, please contact info@metanativservices.com with your
payment details, order reference, and the reason for the refund request.